1st Line IT Support Technician

Kyonet is a Midlands-based IT company, offering support and managed services to businesses and educational providers locally, across the UK, and internationally when required.

Our highly trained team of professionals is approachable and honest. Each member has been chosen for their personality and unique set of skills, which we continue to develop through ongoing training.

Visit for more information about us and our services.

What you'll be doing

This role involves supporting clients from our offices based in Corby, working within a team of technicians and providing excellent levels of technical support to customers. A large portion of the role will involve providing technical support to external clients via remote managed services. Additionally, you will work on occasion to support senior technicians in carrying out project work, installations, and scheduled maintenance on customer systems.

Due to the nature of the role, a full driving license with your own transport is required, and some out-of-hours work/support may be necessary, including weekends and cover as needed.

This is a great opportunity for an IT Support Engineer to take in their career

Your role will include…
• Answering all calls promptly, politely, calmly, and professionally.
• Providing users with a high level of 1st line support.
• Maintaining customer expectations and escalating issues when necessary.
• Coordinating the effective resolution of problems to ensure service delivery and implementing solutions to prevent reoccurrence.
• Assembling and configuring server hardware and peripherals in our in-house lab when necessary.
• Investigating and diagnosing IT faults and problems, including hardware and software issues, PC systems, and network equipment.
• Following standard operating procedures (SOPs) for daily / weekly recurring tasks.

What we need from you

To be successful in this role, you will need to be creative and driven. The ability to work independently and be proactive in your approach is essential.

Experience and Knowledge

Essential
• Experience with Microsoft Operating System installation and support.
• Experience in providing support in a networked environment.
• Experience in Windows Server Administration, including Active Directory, DNS, and DHCP.
• Basic knowledge of Hyper-V virtualization technology.
• An understanding of data backup principles.

Desirable
• Training or experience using Sophos Products
• Training or experience using Microsoft Office 365
• Knowledge of networking technologies and troubleshooting (IP, DHCP, DNS, VLANs and switching

Education and training

Essential
• Full UK Driving License

Desirable
• Microsoft Certifications.
• CompTIA certifications.

Essential Skills
• Excellent customer service skills.
• Ability to work in a confidential environment and understanding of its importance.
• Willingness to learn new skills and apply them accurately.
• Strong administration skills with an eye for detail.
• Effective verbal and written communication skills.
• Proficient in liaison and teamwork.
• Strong organisational skills with the ability to prioritise tasks.
• Suitable conduct for the audience.
• Positive 'can-do' attitude towards work.

What you'll get in return
• £26-27k per annum
• 28 Days Holiday a year
• Your Birthday off work in addition to holiday entitlement
• Performance bonus worth up to £900 pa
• Discount IT purchases scheme
• Great working environment with friendly supportive team
• Free On-Site Parking
• Excellent training and development
• Great coffee
• Cans of drink, snacks, TV's, PlayStation
• Pension scheme
• Company Social events
• High performance computer to use
• On call bonus