IT Technician

Due to continued growth and expansion, Kyonet is hiring an IT Support Technician to be the dedicated on-site support presence for one of our valued client locations. The client is due to open a new site in Peterborough and travel will be required between them.

This is a great opportunity for someone who enjoys hands-on support, user interaction and solving real-world IT problems in a business environment.

What you'll be doing
• Providing 1st & 2nd line support to end users
• Troubleshooting hardware, software and connectivity issues
• Managing tickets through to resolution within SLAs
• Setting up laptops, desktops and peripherals
• Supporting Microsoft Windows & Microsoft 365
• Managing users in Azure Active Directory Services
• New starter and leaver setup
• Escalating complex issues when required
• Maintaining documentation and asset records
• Delivering excellent customer service daily
• Continuous improvement of IT services, SOPs and all things cyber security
• Working with the Kyonet service desk team
• Assisting in project work with deployments of Servers, Switches, Security systems both Cyber and physical

What we're looking for
• Experience in an IT support or helpdesk role
• Good Windows troubleshooting skills
• Microsoft 365 / Office 365 experience
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Strong communication and organisation skills
• A proactive, customer-focused attitude
• Comfortable with working at a client site whilst maintaining good comms to the support teams
• Must have UK driving license and own vehicle available

Nice to have:

Azure, Intune, MSP experience, or IT certifications (CompTIA/ITIL)

Why join Kyonet?
• Join a stable growing company
• Supportive and friendly team environment
• Exposure to varied technologies
• Ongoing training and development
• Stable long-term role
• Friendly inclusive team of support technicians